- Who does the contact me information go to?
-
The contact me button
goes directly to my email
and no one else.
- How long will delivery take?
-
Usually up to two weeks until shipment date.
- How much is the shipping?
-
Shipping will vary with the
size and weight of your order
With Canada Postal System we can track
Canadian rates range from
$5. up to $20. plus
Anything less than $5. shipping will not be tracked
- Will these glass pieces arrive safely?
-
All items are packaged
carefully to prevent damage
- Is the glass breakable?
-
The fire tempered glass components are
manufactured in Europe and are of the highest quality
The seed beads are from Japan
It would take a lot of effort to break any of this glass
- Can I change the length of a necklace or bracelet?
-
Yes, you can change the length.
Please reach out to me via my email.
- Can I change a bracelet to a stretchy one?
-
In most cases this can be done
You would need to contact me to find out more
This request may not work with every design
- Can I purchase earrings as clip ons?
-
Yes, clip earrings are available for the drop style earrings
Contact me to confirm
your request
Different metal colors to choose from
- What are the metals made from?
-
All metals are electroplated
and are compliant with
the lead, nickel and cadmium
laws regulated by Canadian importing.
- What metal colors are available?
-
Metal colors are electroplated
Antique gold
Rhodium
Antique copper
Black
- How do I custom order?
-
You can custom order by going to the
contact me form
on the home page
- How do you process my payment?
-
My e-commerce provider
on this site
is compliant with all security protocols
You can also use
e-transfer as another payment
option
- How long will wedding orders take?
-
Wedding orders can take up to
one month to complete
Please contact me in advance
- What deposit is required on custom orders?
-
Heart's Desire Designs
will ask for a 50% deposit
before any custom orders will be processed
- What is the return policy?
-
The return policy states
that jewelry items are considered personal
Therefore, they are
by exchange
and one time only
You pay for all deliveries
- Who is the designer?
-
Valerie of Heart's Desire Designs
has conceptualized
designed and constructed
all of these original pieces
- Are all jewelry items hand crafted by Valerie?
-
Yes, all jewelry items are
hand crafted by Valerie
in Canada
- What kind of wire is used in construction?
-
All wire is made of
copper
- Where do I send further questions?
-
You can send any questions
or comments directly to Valerie
via email me or call me on the top right corner of the screen
- How often does Heart's Desire send out emails?
-
Heart's Desire plans on sending emails
about once every two weeks
- Are the fairy images for sale?
-
The fairy images
on the home page carousel
are not for sale
- What are the prices on the paintings?
-
Please inquire for the pricing.
- What is the cost of shipping for the paintings?
-
The cost is dependent on the size and weight.
You can choose your shipping method.
Please inquire.
- Will the genuine stones on the paintings be safely transported?
-
Yes, I will ensure all safety measures for the shipment
of all artwork with the genuine stone inlays.